Schwan Buick GMC

Schwan Buick GMC
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Service Appointment Coordinator/ Loaner Car Program Manager

Job Title: Service Appointment Coordinator / Service Loaner Program Manager

Location: Schwan Buick GMC Cadillac

Employment Type: Full-Time

Schedule: Monday – Friday, 7:00 AM – 5:30 PM

Compensation: Approximately $18/hour (average) | Paid vacation after 1 year of service

Requirements: Valid driver’s license required

Job Summary

Service Appointment Coordinator / Courtesy Transportation Specialist

Schwan Buick GMC Cadillac is seeking a dependable, customer-focused individual to join our Service Department as a Service Appointment Coordinator / Courtesy Transportation Specialist.

This full-time position is ideal for someone who enjoys working with customers, has excellent communication skills, and thrives in a fast-paced environment.

Responsibilities

Service Appointment Coordination

  • Answer incoming service calls professionally and efficiently
  • Schedule and manage customer service appointments
  • Assist customers with general service-related questions
  • Send appointment reminders via text message
  • Reschedule appointments as needed
  • Coordinate daily service scheduling with advisors and technicians

Courtesy Transportation Fleet Management

  • Check loaner vehicles in and out
  • Complete all required loaner paperwork
  • Inspect vehicles before and after each use
  • Photograph loaner vehicles to document their condition
  • Monitor vehicle cleanliness, fuel levels, and overall condition
  • Ensure loaner vehicles are ready for customer use

Qualifications

  • Outstanding customer service and communication skills
  • Strong organizational and multitasking abilities
  • Comfortable using computers, phones, and texting platforms
  • Detail-oriented with the ability to document vehicle condition accurately
  • Valid driver's license with a clean driving record
  • Professional appearance and positive attitude
  • Previous customer service or dealership experience is a plus, but not required

Schedule

Full-Time

  • Monday through Friday
  • 7:00 AM – 5:30 PM

Benefits

We offer an excellent benefits package, including:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Supplemental Insurance
  • 401(k)
  • Profit Sharing
  • Paid Time Off (PTO)

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